In-Store Purchase Policy
**Last Updated: October 5, 2026**
This policy applies to merchandise purchased directly from the Paul Jewelers physical showroom.
**Paul Jewelers, LLC**
240 Main Street, Suite 100
Gaithersburg, Maryland 20878
United States
## 1. IN-STORE RETURNS & EXCHANGES
Eligible in-store merchandise may be exchanged within **30 calendar days of the original purchase date**, subject to the conditions below.
In-store purchases are not eligible for cash or credit-card refunds unless otherwise specifically stated in writing by Paul Jewelers or required by applicable law.
The 7-day online return policy applies to eligible online purchases and does not automatically apply to purchases made inside our physical showroom.
## 2. EXCHANGE REQUIREMENTS
To qualify for an exchange:
- Original proof of purchase is required.
- Merchandise must be unworn and unused.
- Merchandise must be in its original condition.
- Original tags must remain attached where applicable.
- Original boxes, packaging, certificates, grading reports, warranty cards, and accessories must be returned.
- Merchandise must not have been damaged, resized, engraved, altered, repaired, or customized after purchase.
All merchandise is subject to inspection before an exchange is approved.
## 3. EXCHANGE VALUE
Approved exchanges will generally receive credit toward another purchase based on the original purchase price of the eligible merchandise.
If the new merchandise costs more, the customer must pay the difference.
If the new merchandise costs less, the remaining balance will be handled according to the terms communicated by Paul Jewelers at the time of exchange and does not automatically qualify for a cash refund.
## 4. FINAL SALE ITEMS
Unless otherwise required by applicable law, the following are **FINAL SALE** and are not eligible for return or exchange:
- Custom-designed jewelry
- Special-order merchandise
- Personalized jewelry
- Engraved merchandise
- Resized or altered jewelry
- Merchandise modified at the customer's request
- Worn or damaged merchandise
- Merchandise specifically marked Final Sale
- Gift cards
- Items missing required certificates or grading reports
## 5. CUSTOM ORDERS
Custom jewelry is created according to customer-approved specifications.
Customers are responsible for carefully reviewing and approving designs, measurements, metal selection, gemstones, spelling, engraving, sizing, and other specifications before production begins.
Once custom production begins, the order generally cannot be canceled, returned, or exchanged except as otherwise required by law or expressly agreed to in writing by Paul Jewelers.
## 6. SPECIAL ORDERS
Merchandise ordered specifically for a customer may require a deposit.
Once the special order has been placed with the supplier or manufacturer, deposits or payments may become non-refundable to the extent disclosed and permitted by applicable law.
Any special-order terms should be disclosed to the customer before the order is finalized.
## 7. DEPOSITS
Deposits may be required for custom work, special orders, layaway arrangements, or other merchandise.
The applicable deposit amount and whether it is refundable or non-refundable will be disclosed on the customer's invoice, receipt, order form, or other written agreement.
Customers should review these terms before making a deposit.
## 8. RING SIZING & ALTERATIONS
Customers are responsible for confirming the requested ring size before sizing work begins.
Jewelry that has been resized, engraved, altered, or customized at the customer's request generally becomes final sale.
Additional charges may apply for future sizing or alterations.
Certain rings and jewelry designs cannot safely be resized or may have sizing limitations.
## 9. DIAMONDS & GEMSTONES
Diamond and gemstone characteristics may vary.
When merchandise is accompanied by an independent laboratory grading report, the report issued by that laboratory provides the applicable grading information.
Customers should retain all original certificates and grading reports.
## 10. WATCHES
Watch returns or exchanges, when otherwise eligible, require the watch to be unworn and returned with all original packaging, manuals, warranty materials, tags, links, accessories, and other components.
A watch that has been worn, sized, altered, engraved, damaged, or otherwise modified may not qualify for exchange.
Manufacturer warranty terms may apply separately.
## 11. JEWELRY INSPECTION
Customers are encouraged to inspect merchandise at the time of purchase.
Before leaving the showroom, please verify the merchandise, size, condition, certificates, and other applicable details.
## 12. PAYMENT
Paul Jewelers may accept approved forms of payment displayed or communicated at the store.
For security and fraud-prevention purposes, identification or additional verification may be requested for certain transactions.
## 13. SALES TAX
Applicable Maryland sales tax will be collected on taxable transactions as required by law.
## 14. RECEIPT & INVOICE TERMS
Customers should retain their original sales receipt or invoice.
Additional terms disclosed on a signed custom-order form, repair ticket, special-order agreement, layaway agreement, sales invoice, or other transaction-specific document may also apply to that transaction.
## 15. MANUFACTURING DEFECTS
If you believe merchandise has a manufacturing defect, please contact Paul Jewelers promptly.
Normal wear, accidental damage, misuse, loss, theft, improper care, or damage caused by third-party repair or alteration is not necessarily a manufacturing defect.
Paul Jewelers will inspect the merchandise and determine the appropriate resolution subject to applicable warranties and law.
## 16. POLICY DISCLOSURE
Customers are encouraged to review this policy before completing their purchase.
The applicable return or exchange terms may also be displayed in the showroom and/or printed on the sales receipt or invoice.
Nothing in this policy limits any consumer right or remedy that cannot legally be waived under applicable law.
## CONTACT US
**Paul Jewelers, LLC**
240 Main Street, Suite 100
Gaithersburg, Maryland 20878
United States
**Phone:** +1 (301) 323-3111
**Email:** Pauljewelersmd@gmail.com