Terms of service
# TERMS & CONDITIONS
**Last Updated: October 5, 2026**
Welcome to Paul Jewelers. These Terms & Conditions govern your access to and use of our website and your online purchases from Paul Jewelers, LLC. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing merchandise.
## 1. BUSINESS INFORMATION
This website is operated by:
**Paul Jewelers, LLC**
240 Main Street, Suite 100
Gaithersburg, Maryland 20878
United States
**Email:** Pauljewelersmd@gmail.com
**Phone:** +1 (301) 323-3111
In these Terms & Conditions, “Paul Jewelers,” “we,” “us,” and “our” refer to Paul Jewelers, LLC. “You” and “your” refer to the person accessing our website or purchasing our products.
## 2. ELIGIBILITY AND USE OF OUR WEBSITE
By using our website, you confirm that you are legally permitted to enter into a binding agreement under applicable law.
You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.
You must not use our website for unlawful purposes, attempt to interfere with its operation, or engage in fraudulent, abusive, or unauthorized activity.
We reserve the right to restrict or terminate access to our website when reasonably necessary to protect our business, customers, website security, or legal interests.
## 3. PRODUCT INFORMATION
We make reasonable efforts to present our jewelry, diamonds, gemstones, descriptions, photographs, and other product information accurately.
However, product photographs and on-screen colors may vary depending on your device, display settings, lighting, and photography conditions.
Natural diamonds, gemstones, and other jewelry materials may vary in appearance, color, clarity, inclusions, dimensions, and other characteristics. Measurements, weights, grading information, and product descriptions are provided according to the information available for the specific item.
Please review the product description, specifications, certificates, and other available details carefully before purchasing.
If you have questions about a product, please contact us before placing your order.
## 4. PRODUCT AVAILABILITY
All products are subject to availability.
We reserve the right to discontinue, modify, limit quantities of, or remove products from our website at any time, subject to applicable law.
The availability of a product on our website does not guarantee that it will remain available when your order is processed.
If an item becomes unavailable after an order is placed, we may contact you to discuss the available options or cancel the affected order and issue an appropriate refund if payment has been collected.
## 5. PRICING AND PAYMENT
Product prices are displayed in the currency indicated on our website or during checkout, generally United States dollars (USD), unless otherwise stated.
Prices, promotions, and product details may change without prior notice, subject to applicable law. Any change will not affect a completed transaction except where permitted by law.
Applicable taxes, shipping charges, and other disclosed fees may be added during checkout.
We make reasonable efforts to ensure pricing accuracy. If a product or order contains a material pricing or listing error, we reserve the right to review the order, contact you, or cancel it where permitted by law. If payment has already been collected for a canceled order, an appropriate refund will be issued.
Payment must be authorized and successfully processed before an order can be fulfilled.
Payments may be handled by third-party payment service providers and are subject to their applicable terms and security procedures.
## 6. ORDERS AND ACCEPTANCE
Placing an order through our website constitutes an offer to purchase the selected merchandise under these Terms & Conditions.
An order confirmation email acknowledges that we have received your order. It does not necessarily mean that your order has been finally accepted or that the merchandise has been dispatched.
We may review orders for product availability, payment authorization, pricing accuracy, shipping information, identity verification, and fraud prevention.
Paul Jewelers reserves the right to decline, delay, or cancel an order where reasonably necessary due to product unavailability, payment issues, suspected fraud, inaccurate information, material pricing errors, shipping restrictions, or an inability to verify the transaction, subject to applicable law.
If an order is canceled after payment has been collected, any applicable refund will be processed in accordance with the circumstances and applicable law.
## 7. PAYMENT AUTHORIZATION AND VERIFICATION
You authorize the applicable payment provider to process the payment associated with your order.
For certain orders, particularly higher-value purchases, we may request additional verification of identity, billing information, shipping information, or payment authorization.
Failure to complete a reasonable verification request may result in a delay or cancellation of the order where permitted by law.
We do not guarantee that every payment method will be available for every transaction.
## 8. SHIPPING AND DELIVERY
Shipping methods, charges, processing times, and estimated delivery dates will be communicated during checkout or through subsequent order communications, where applicable.
Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays, weather, holidays, customs procedures, incorrect addresses, security reviews, and other circumstances beyond our reasonable control may affect delivery.
Customers are responsible for providing accurate shipping information and following any applicable delivery instructions.
High-value orders may require a signature or additional delivery verification.
For further information, please review our **Shipping & Delivery Policy**.
## 9. RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, and exchanges are governed by the applicable Paul Jewelers policies published on our website and any specific terms disclosed at the time of purchase.
Eligible online merchandise may qualify for a return within the period specified in our Return & Refund Policy. Eligible exchanges are subject to the time limits, product-condition requirements, exclusions, and procedures set out in our Exchange Policy.
Custom-made, personalized, engraved, resized, altered, special-order, or other restricted merchandise may not qualify for a return, refund, or exchange, except where required by applicable law or expressly agreed in writing.
Please review the applicable policy before making a purchase.
## 10. CUSTOM ORDERS AND PERSONALIZED JEWELRY
Custom-made jewelry, special orders, engraving, resizing, and other personalized services may require additional processing time, customer approval, deposits, or other specific terms.
Customers are responsible for reviewing and approving the relevant design, specifications, sizing, personalization details, and other order information before production or service work begins.
Once production or personalized work has started, cancellation, return, or exchange may be restricted as disclosed in the applicable order terms and permitted by law.
Any specific deposit, cancellation, or customization conditions will be communicated where applicable.
## 11. SALES TAX AND OTHER CHARGES
Applicable sales taxes and other required charges will be calculated and collected as required by law.
The amount may depend on the delivery destination, transaction, product, and applicable tax requirements.
For international orders, additional customs duties, import taxes, brokerage charges, or other destination-country fees may apply unless otherwise stated at checkout.
## 12. PROMOTIONS AND DISCOUNT CODES
Promotional offers, discounts, and coupon codes may be subject to specific eligibility requirements, expiration dates, product exclusions, minimum purchase amounts, or other restrictions.
Unless expressly stated otherwise, promotional offers cannot be combined with other offers and cannot be exchanged for cash.
We reserve the right to correct promotional errors or modify or discontinue an offer as permitted by applicable law and the disclosed terms of the promotion.
## 13. CUSTOMER ACCOUNTS AND INFORMATION
If you create an account on our website, you are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account, subject to applicable law.
You agree to notify us promptly if you suspect unauthorized access to your account.
We may restrict or suspend accounts when reasonably necessary to address suspected fraud, unauthorized activity, security concerns, or violations of these Terms & Conditions.
Our collection and use of personal information are governed by our Privacy Policy.
## 14. INTELLECTUAL PROPERTY
Unless otherwise stated, website content, including text, photographs, graphics, logos, designs, product descriptions, and other materials, is owned by or licensed to Paul Jewelers and is protected by applicable intellectual property laws.
You may access and use website content for personal, non-commercial purposes associated with browsing our website and making purchases.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use our content without prior written permission, except where permitted by law.
## 15. CUSTOMER REVIEWS AND SUBMISSIONS
If you submit a review, comment, photograph, suggestion, or other material to us, you confirm that you have the right to provide that material and that it does not unlawfully violate another person's rights.
You must not submit unlawful, misleading, defamatory, abusive, fraudulent, or infringing content.
To the extent permitted by law, you grant Paul Jewelers a non-exclusive right to use, reproduce, display, and distribute submitted content for legitimate business purposes, subject to applicable law and any additional terms communicated at the time of submission.
We reserve the right to remove or decline to publish submitted content where reasonably necessary.
## 16. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or integrations with third-party websites, payment providers, shipping services, or other external services.
These services may operate under their own terms, privacy policies, and practices.
Paul Jewelers does not control all third-party services and is not responsible for their independent content, availability, or policies, except where applicable law provides otherwise.
## 17. WEBSITE AVAILABILITY AND ACCURACY
We aim to keep our website available and its information accurate. However, we do not guarantee uninterrupted access, error-free operation, or that all website content will always be complete, current, or available.
We may update, suspend, modify, or discontinue website features when reasonably necessary for maintenance, security, business operations, or other legitimate purposes, subject to applicable law.
## 18. DISCLAIMERS
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
Nothing in these Terms & Conditions excludes any warranty, consumer protection, or other right that cannot lawfully be excluded or limited.
Any product-specific warranty or repair coverage will be governed by the applicable written warranty terms and our Warranty & Jewelry Repair Policy, where applicable.
## 19. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Paul Jewelers will not be liable for indirect, incidental, special, or consequential losses arising from your use of the website or a transaction, where such exclusion is legally permitted.
Nothing in these Terms & Conditions limits liability for fraud, willful misconduct, or any other liability that cannot lawfully be excluded or limited.
Any liability relating to a purchase will be determined in accordance with applicable law and the circumstances of the transaction.
## 20. FRAUD PREVENTION AND TRANSACTION DISPUTES
We may investigate transactions that appear unauthorized, fraudulent, or inconsistent with the information provided at checkout.
You agree to cooperate reasonably with legitimate order-verification requests.
If you have a concern about a charge, order, or payment, please contact Paul Jewelers so we can review the matter.
Nothing in these Terms & Conditions removes any payment dispute rights or legal protections available to you under applicable law.
## 21. GOVERNING LAW
These Terms & Conditions are governed by the laws of the State of Maryland, United States, to the extent applicable and without displacing any mandatory consumer protection laws that apply to your transaction.
Any dispute will be handled in accordance with applicable law and the jurisdiction of the relevant court or authority.
## 22. CHANGES TO THESE TERMS
Paul Jewelers may update these Terms & Conditions from time to time.
The revised version will be posted on our website with an updated “Last Updated” date. Changes will apply as permitted by law and will not retroactively remove rights that cannot legally be removed.
Your continued use of the website after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.
## 23. SEVERABILITY
If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
## 24. CONTACT US
If you have questions about these Terms & Conditions, your order, or our website, please contact us:
**Paul Jewelers, LLC**
240 Main Street, Suite 100
Gaithersburg, Maryland 20878
United States
**Email:** Pauljewelersmd@gmail.com
**Phone:** +1 (301) 323-3111
Thank you for choosing Paul Jewelers.