Shipping policy
**Last Updated: October 5, 2026**
Paul Jewelers takes special care when packaging and shipping jewelry. This Shipping & Delivery Policy applies to eligible purchases made through the Paul Jewelers website.
## ORDER PROCESSING
Orders are processed after payment authorization and any required order verification.
Processing times may vary depending on the item. Custom jewelry, special orders, resized items, engraved items, and merchandise requiring additional preparation may take longer.
Estimated processing or delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
## SHIPPING CHARGES
Available shipping methods and applicable charges will be displayed during checkout.
Any expedited shipping charge paid by the customer does not necessarily shorten the processing or production time for custom, special-order, resized, or personalized merchandise.
## INSURED SHIPPING
Paul Jewelers may use insured shipping services for jewelry orders when appropriate.
Shipping methods and carriers may vary depending on the merchandise value, destination, availability, and security requirements.
## TRACKING INFORMATION
When tracking is available, customers will receive tracking information after the order has been prepared for shipment.
Tracking information may take additional time to become active after a shipping label is created.
## SIGNATURE REQUIRED
For security purposes, Paul Jewelers may require an **adult signature or direct signature upon delivery**, particularly for higher-value orders.
Customers are responsible for ensuring that an authorized person is available to accept and sign for the package.
Paul Jewelers may restrict certain orders from being left unattended, redirected, or delivered without a signature.
## DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
For fraud prevention and security, Paul Jewelers may contact the customer to verify shipping or billing information before shipment.
Once an order has entered processing or has shipped, an address change may not be possible.
## HIGH-VALUE ORDERS
Additional identity, payment, billing, or address verification may be required before high-value merchandise is shipped.
Paul Jewelers reserves the right to delay or cancel an order when information cannot reasonably be verified or when a transaction presents a suspected fraud or security risk.
Any such action will be handled in accordance with applicable law and the terms of the payment method used.
## DELIVERY DELAYS
Carrier delays, severe weather, holidays, transportation disruptions, incorrect addresses, security reviews, and other circumstances outside Paul Jewelers' reasonable control may affect delivery.
Paul Jewelers will make reasonable efforts to assist customers with delivery issues but cannot guarantee carrier delivery dates.
## LOST, MISSING OR DAMAGED PACKAGES
If tracking indicates a delivery problem or your package arrives visibly damaged, please contact Paul Jewelers promptly.
Do not discard the package, shipping label, packaging materials, or damaged merchandise while a claim is being reviewed.
Paul Jewelers may work with the shipping carrier and/or insurance provider to investigate the shipment.
Customers may be required to provide photographs, identification, a signed statement, or other reasonable documentation necessary to process a carrier or insurance claim.
Any refund, replacement, or other remedy will be determined after review of the circumstances and in accordance with applicable law.
## DELIVERED PACKAGES
If carrier tracking shows that an order was delivered but you cannot locate it, please contact Paul Jewelers promptly.
We may request that the carrier investigate the delivery before determining the appropriate resolution.
## RETURNED OR UNDELIVERABLE PACKAGES
Packages returned because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or another customer-related delivery issue may require additional shipping charges before being sent again.
## INTERNATIONAL SHIPPING
International shipping, when offered, may be subject to additional restrictions, customs requirements, duties, taxes, brokerage charges, and carrier fees.
Unless otherwise stated at checkout, the customer is responsible for applicable import duties, taxes, customs charges, and other destination-country fees.
International shipping availability may vary by product and destination.
## SHIPPING RESTRICTIONS
Paul Jewelers reserves the right to limit shipping destinations or shipping methods when reasonably necessary for security, insurance, carrier, legal, or fraud-prevention purposes.
## CONTACT US
**Paul Jewelers, LLC**
240 Main Street, Suite 100
Gaithersburg, Maryland 20878
United States
**Phone:** +1 (301) 323-3111
**Email:** Pauljewelersmd@gmail.com
Paul Jewelers reserves the right to update this Shipping & Delivery Policy from time to time, subject to applicable law.