Privacy policy

**Last Updated: October 5, 2026**

At Paul Jewelers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, contact us, or use our services.

## 1. INFORMATION WE COLLECT

Depending on how you interact with Paul Jewelers, we may collect the following information:

- **Personal Information:** Name, email address, telephone number, billing address, and shipping address.
- **Order Information:** Products viewed, purchased, returned, or exchanged; order history; transaction details; and customer service communications.
- **Payment Information:** Payment-related details processed through our payment service providers. Paul Jewelers may not receive or store your complete payment card information.
- **Account Information:** Login details and other information associated with your customer account, where applicable.
- **Jewelry Preferences:** Information about jewelry preferences, custom designs, sizing, engraving, appointments, or other personalized services you request.
- **Technical Information:** IP address, browser type, device information, website activity, and other information collected through cookies or similar technologies.
- **Marketing Preferences:** Your preferences for receiving promotional emails, updates, and other communications.
- **Verification Information:** Information reasonably necessary to verify orders, process payments, prevent fraud, or address security concerns.

## 2. HOW WE USE YOUR INFORMATION

We may use the information we collect to:

- Process and fulfill orders.
- Accept and verify payments.
- Arrange shipping and delivery.
- Handle returns, refunds, and exchanges.
- Provide customer support and respond to inquiries.
- Manage appointments and custom jewelry requests.
- Communicate order updates, service information, and policy changes.
- Send promotional communications where permitted by law and subject to your preferences.
- Improve our website, products, services, and customer experience.
- Detect, investigate, and prevent fraud, unauthorized transactions, and other security issues.
- Maintain business, accounting, tax, and transaction records.
- Comply with applicable legal obligations and protect our rights.

## 3. HOW WE SHARE YOUR INFORMATION

We may share relevant information with trusted third parties when reasonably necessary to operate our business, including:

- **Payment Providers:** To process payments, refunds, and related transactions.
- **Shipping and Delivery Providers:** To fulfill orders and deliver merchandise.
- **E-commerce and Technology Providers:** To operate our website, customer accounts, and business systems.
- **Fraud Prevention and Security Providers:** To verify transactions and help prevent unauthorized activity.
- **Marketing and Analytics Providers:** To understand website performance and support permitted marketing activities.
- **Customer Service Providers:** To help manage customer communications and service requests.
- **Professional Advisers:** Such as legal, accounting, or other professional advisers when necessary.
- **Government or Legal Authorities:** When disclosure is required by law, legal process, or a valid governmental request.

We may also disclose information when reasonably necessary to enforce our policies, protect our business, investigate suspected fraud, or protect the rights, safety, and security of Paul Jewelers, our customers, or others.

If Paul Jewelers is involved in a merger, acquisition, restructuring, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable law.

## 4. PAYMENT INFORMATION

Payments may be processed by third-party payment providers. Your payment information may be subject to the privacy policies and security practices of those providers.

Paul Jewelers does not necessarily receive or store complete payment card details. Please review the applicable payment provider's privacy policy for more information about how it handles your payment data.

## 5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, improve performance, and support permitted marketing activities.

You may be able to manage cookies through your browser settings or any cookie preference tools made available on our website. Disabling certain cookies may affect website functionality.

## 6. DATA SECURITY

Paul Jewelers takes reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of your information.

## 7. DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal, accounting, or tax obligations.

The applicable retention period may vary depending on the type of information and the circumstances in which it was collected.

## 8. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy-related rights.

You may also be able to opt out of promotional emails by using the unsubscribe link included in those messages. Transactional or service-related communications may still be sent when necessary.

To submit a privacy request, contact us using the details below. We may need to verify your identity before processing your request. All requests are subject to applicable legal requirements and exceptions.

## 9. CHILDREN'S PRIVACY

Our website and services are not intended to knowingly collect personal information directly from children without appropriate authorization where required by law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take appropriate action.

## 10. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services, or other external platforms. These websites operate under their own privacy policies and practices.

Paul Jewelers is not responsible for the privacy or security practices of third-party websites. We encourage you to review their policies before providing personal information.

## 11. CHANGES TO THIS PRIVACY POLICY

Paul Jewelers may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or legal obligations.

Any updated version will be posted on our website with a revised “Last Updated” date. Changes will apply as permitted by applicable law.

## 12. CONTACT US

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us:

**Paul Jewelers, LLC**  
240 Main Street, Suite 100  
Gaithersburg, Maryland 20878  
United States

**Email:** Pauljewelersmd@gmail.com  
**Phone:** +1 (301) 323-3111

We will review privacy inquiries and respond as appropriate under applicable law.